PRIVACY POLICY OF BOXY EXPRESS LLC

Welcome to Boxy Express LLC! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services through our mobile application and website.

1. INFORMATION WE COLLECT

We collect the following types of information when you use the Boxy Express platform:

Personal Information: Name, phone number, email address, and payment details.
Delivery Information: Pickup and drop-off addresses, package details (as provided by the user), and delivery history.
Device and Log Information: IP address, device type, operating system, and app usage data.
Location Data: Real-time GPS location to facilitate delivery requests, navigation, and order tracking.

2. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

To provide, manage, and improve our pick-up and delivery services.
To process payments and manage transactions.
To ensure user safety, fraud prevention, and dispute resolution.
To personalize the user experience and send relevant updates.
To comply with legal and regulatory obligations.

3. SHARING OF INFORMATION

We do not sell or rent user information. However, we may share data under the following circumstances:

With Delivery Partners and Customers: Essential delivery details are shared between customers and delivery partners to complete service requests.
With Service Providers: Third-party services such as payment processors, mapping providers, and analytics tools.
For Legal Compliance: When required by law or to protect our rights, safety, or the safety of others.

4. DATA SECURITY

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is completely secure.

5. USER RIGHTS

Users have the right to:

Access, update, or delete their personal information.
Opt out of marketing communications.
Restrict or object to certain types of data processing.

Requests can be made directly in the app via the Settings > Account > Delete Account option, or by contacting our support team at support@boxyexpress.com.

6. DATA RETENTION

We retain user information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Upon account deletion, we remove or anonymize personal data, except where retention is required by law (e.g., financial or compliance records).

7. CHANGES TO THIS POLICY

Boxy Express LLC may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-app notifications. Continued use of our services constitutes acceptance of the updated policy.

By using Boxy Express LLC, you acknowledge that you have read, understood, and agreed to this Privacy Policy.